Avenoria · Mobile Platforms for Medical Equipment Service Companies

The problem01

Documentation is more expensive than you think.

Nobody budgets for it. Everyone pays for it. It shows up as overtime, slow invoicing, and audits that take days to prepare.

Observed in the field

✕Inspection protocols are written by hand.
✕Calibration certificates live in binders.
✕Service history is split between Excel and the ERP.
✕Engineers type serial numbers manually.
✕Photographs are missing when the audit comes.
✕Hospitals wait days for documentation.
✕Device history leaves when a technician does.

The hidden invoicePAID MONTHLY

Lost engineer time hrs / engineer / week 45 to 90 minutes of paperwork per technician per day — transcribing, photographing forms, evening backlogs.

Audit preparation days per audit Assembling protocols, certificates, and photographs from binders, inboxes, and archives.

Delayed invoicing days of cash flow A job cannot be invoiced until its protocol is complete, checked, and filed.

Human error rework + findings A mistyped serial number attaches a record to the wrong device. Auditors find it.

Missed inspections compliance risk When inspection intervals live in spreadsheets, nothing flags the device that is overdue.

Poor hospital experience contracts at risk Hospitals that chase you for protocols remember it at tender time.

TotalPaid every month. Never itemized on any invoice.

The platform02

Everything your engineer needs. One mobile platform.

No generic CMMS bent around your operation. We build the platform around how your service actually runs, device by device, protocol by protocol.

Medical Equipment RegistryEvery device with its ID, location, class, and lifecycle status.

Service HistoryEvery intervention on every device, back to installation.

Calibration RecordsMeasured values, tolerances, due dates, and certificates.

Inspection ChecklistsManufacturer procedures and safety tests, step by step, enforced.

Regulatory DocumentationMDR-ready records, exportable the day the auditor arrives.

QR Device LabelsScan the label, open the device. No searching, no typing.

Serial Number OCRPoint the camera at the type label, the number is captured.

Hospitals & DepartmentsSites, buildings, departments, and contacts in one structure.

Deadline TrackingWork orders generate themselves 60 days ahead of due dates. At-risk devices surface 30, 14, and 7 days out.

Replacement PartsParts logged against the device at the moment of use.

AI Service ReportsFindings, values, and photographs become a draft protocol. The technician reviews and approves it.

Voice DictationSpeak the finding with gloves on; the app transcribes it and drafts the wording. The recording stays as evidence.

Offline Hospital ModeBasements, shielded rooms, and server floors. No signal required.

Digital SignaturesHospital sign-off captured on site, on the engineer's phone.

PDF CertificatesProtocols and certificates generated and archived at job close.

The office sees every device, as it happens.

Dispatch watches visits move in real time. Completed work orders arrive signed, photographed, and audit-ready, invoiceable the same day. Nobody digs through binders before an audit again.

Service · TodayLIVE

Work order	Device	Hospital	Status	Protocol
SP-2026-02478	Siemens MAGNETOM Vida	University Hospital Brno	Completed	Sent 08:54
SP-2026-02481	GE Voluson E10	University Hospital Brno	On site	·
SP-2026-02482	Getinge GSS67H	Masaryk Oncology Institute	Scheduled 13:00	·
SP-2026-02484	Mindray ePM 12 (12 units)	Motol University Hospital	On site	·
SP-2026-02485	Roche cobas c503	Jihlava Regional Hospital	Completed	Sent 11:12

Segments03

Built around your devices, not adapted to them.

An ultrasound probe is not an autoclave cycle. Each platform starts from the workflows, norms, and documentation your segment actually runs.

Diagnostic Imaging

MRI, CT, X-ray, and ultrasound systems run on manufacturer schedules and legal inspection intervals. Engineers work in shielded rooms with no signal, record image quality and electrical safety tests against each system, and hand radiology a signed protocol before leaving the building.

Image quality testsShielded-room offlineInspection intervals

Laboratory Equipment

When an analyzer stops, sample flow stops, so response times are contractual. Calibrations with measured values and tolerances, inspection deadlines, and SLA clocks are tracked per instrument, and the lab receives its documentation the moment work ends.

Calibration valuesSLA responseInstrument history

Sterilization Equipment

Autoclaves and sterilizers carry validation cycles and documentation duties that hygiene audits examine closely. Every test cycle, measured parameter, and repair lands in the device record, ready to show without opening a single binder.

Validation cyclesCycle recordsHygiene audits

Dental Equipment

Hundreds of small sites instead of one large one: chairs, compressors, and imaging across private practices. Efficient routes, a complete history per unit, and a protocol handed over before the engineer leaves the practice.

Practice routesUnit historyInstant protocols

Patient Monitoring

Monitors, infusion pumps, and ventilators come in fleets, often hundreds of units per hospital. Batch servicing keeps a record per serial number: scan, test, next. Inspection deadlines are tracked per unit, so nothing gets lost in the fleet.

Fleet servicingPer-unit recordsRecall tracking

Medical Gas Systems

Outlets, manifolds, and alarms are inspected by building, floor, and position rather than as single devices. The app maps every point with its test history, so an inspection round follows the corridor, not a spreadsheet.

Outlet mappingPressure testsBuilding plans

Hospital Infrastructure

Operating lights, tables, and beds under contracts that span whole buildings. Mixed fleets, SLA clocks, and subcontractors coordinated in one system, with every intervention traceable to a device and a person.

Mixed fleetsSLA trackingSubcontractors

Biomedical Engineering Contractors

Running a hospital's entire device park under contract means thousands of devices, legal inspection planning, and budget accountability. One registry holds each device's lifecycle from installation to decommissioning.

Device parkInspection planningLifecycle records

Calibration Laboratories

Measured values, uncertainties, and reference instruments belong in the certificate, not in a notebook. Certificates are generated on site from entered values, each traceable to the reference standard used.

Measured valuesTraceabilityOn-site certificates

Independent Service Organizations

Multi-vendor service across brands and modalities needs per-manufacturer procedures without per-manufacturer chaos. Brand-specific checklists, cross-fleet histories, and documentation that stands in any audit, whatever logo is on the device.

Multi-vendorBrand checklistsAudit-ready

Before / After04

The same service visit. A different company.

Before · paper process

After · one platform

~~Paper maintenance logs in binders~~

→

A digital device history, searchable in seconds

~~Calibration certificates typed by hand~~

→

Instant, compliant calibration documentation

~~Excel device lists nobody trusts~~

→

One traceable registry, always current

~~Phone calls to learn what happened last time~~

→

AI-assisted protocols and automatic service records

~~Protocols delivered days after the visit~~

→

A complete audit trail, closed before leaving the hospital

How we work05

We start in your service operation, not in a code editor.

01

Understand your service operation.

We map how a work order moves through your company, from the hospital's call to the archived protocol.

02

Ride along in the field.

We spend days with your engineers in hospitals and labs. Real service work never matches the process diagram.

03

Design around your engineers.

Large touch targets, few taps, works with gloves beside an open device. Built for technical rooms, not conference rooms.

04

Build a working prototype.

Your team holds a working app within weeks, loaded with your devices and your checklists.

05

Test on real service visits.

Your most skeptical engineer is our most valuable reviewer. What survives them goes live.

06

Deploy incrementally.

One team, one region, or one modality first. No big-bang rollout in a regulated operation.

07

Improve continuously.

Usage data and engineer feedback drive a steady stream of improvements after launch.

Results06

Measured in hours and days, not features.

Independent service organization · 35 engineers

60%

Less time on documentation

Protocols, signatures, and photographs completed in the app before the engineer leaves the hospital.

Service company · 42 hospitals

Minutes

To prepare for an audit

Every protocol, certificate, and photograph is attached to its device. An auditor's sample is a search, not a week in the archive.

Distributor service · 5,000+ devices

100%

Traceable service history

Protocols delivered before leaving the hospital, and every intervention linked to a device, an engineer, and a timestamp.

Same-day invoicing after job close Full visibility of the device park No missed inspection intervals

Figures represent typical outcomes for engagements of this shape.

FAQ07

Practical questions, practical answers.

Can technicians work without Wi-Fi inside hospitals?+

Yes. The platform is offline-first. Engineers work normally in shielded rooms, basements, and server floors, and everything synchronizes automatically once the phone finds a signal.

Can it integrate with our ERP?+

Yes. Billing packages export to Czech accounting systems like Pohoda, Money S3, and HELIOS from day one (CSV, ISDOC, Pohoda XML); direct API connectors follow where they make sense. Work orders, devices, and invoicing data stay in one place, so nobody maintains two systems.

Can every visit generate compliant documentation?+

Yes. Protocols follow your templates and the standards you work to, are signed on site, sealed (SHA-256), and archived in tamper-evident write-once storage. When an auditor asks for a record, it is one search away.

Can calibration certificates be generated automatically?+

Yes. Certificates are generated from the values entered or imported during the visit, including tolerances and the reference instrument used, and are archived with the device.

Can we import existing device history?+

Yes. We migrate registries and histories from Excel, ERP exports, and legacy systems, so the platform starts with your full device park on day one.

How is sensitive customer data protected?+

The platform stores device and service data, not patient data. Everything is hosted in the EU, encrypted in transit and at rest, with role-based access and a full audit log.

About08

Specialists in medical field service.

We build mobile platforms for companies that service medical equipment. That is the whole practice.

Most service software is designed at a desk, for people at desks. A hospital is different: gloves, shielded rooms, no signal, and a device that has to be back in operation by the afternoon. We have spent years watching biomedical engineers work and building software they keep using.

We work with a few companies at a time, and we stay. The platform that launches in month three looks modest next to the one running in year three, connected to your ERP and trusted by your auditors.

Medical device servicingWorkflows learned in hospitals and labs, from the engineers who run them.

Offline-first mobile systemsYears of building apps that keep working in shielded rooms and basements.

AI documentationProtocols, certificates, and summaries drafted from field data, always approved by the technician.

Enterprise integrationsERP, accounting, and hospital systems connected through stable interfaces.

Regulatory environmentsBuilt for operations where every record must stand in an audit.

Your biomedical engineers weren't hired to complete paperwork.